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When working online, an element of trust is involved, and we appreciate that all of our clients need to give us this trust. We understand that we are not working in the same office, and we are not on-hand to discuss projects, tasks and progress.
Serious consideration went into how we could operate a service which could bring us as close to our clients as we 'virtually' could be. We guarantee an extremely high standard in our work, along with a quality service which is accessible and easy to use. If you are not currently a client, please check out our Getting Started Guide to learn how you can begin working with us at Virtual Miss Friday.
In order to stay ultra-organised and on top of your work, the primary location where we will be collaborating with you is via the online "office". You will have access to various parts of the office which will allow you to discuss projects with Michelle and the team, and review a history of the work we have done for you. A very high level of care and attention will be provided to you. Please watch the video tutorial to familiarise yourself with this area.
For best results please use the Firefox browser to access your client area
If you have any general queries, task requests, or you would like to get an opinion or an estimate, then all tickets and questions submitted via the support site are answered free of charge. This dedicated area allow you to submit a support ticket, review our client knowledgebase, and check news updates.
If you are unsure of what to do at anytime, or you need to make contact with us, about anything at all this is the place to go. You can also send an email to support@virtualmissfriday.com and this will also generate a support ticket within out help desk. We aim to respond to support requests Monday to Friday within 24-48 hours from the time it is received. If it is a particularly urgent request, please ad "URGENT" to the subject line of the email.
Checking Your Billing History - Invoices & Estimates
We use Freshbooks to issue your estimates and invoices. Within the Freshbooks dashboard you are able to view your estimates and invoices and make secure online payments. Your account has a profile page, please make sure we always have the most relevant up-to-date information on your account.
Useful Links
As a client, you may find the following links useful:
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To Our Mini-Guide
"Are You Thinking Of Hiring A VA"
If you are considering using our services, first of all thank you, and second, please do not hesitate to contact us if you have any questions regarding this client page.
